CANCELLATION POLICY
Terms and Policies for Private Services
* All services are priced on a basis of two participants as a minimum.
* We do not put two different groups together, as all of our tours are private, unless the client requests a Semi-Private Tour, in which case the client is in charge of putting the group together.
* All services must be booked no later than 36 hours prior to pick up time unless otherwise agreed.
* Children under 10 years old do not pay.
* Between 10 and 18 years old they pay 50% of the total.
* For every 2 children, we charge 1 half-priced seat in order to use a larger vehicle (For example: Two children on a tour which costs $100 USD per person, pay $50 USD total for both).
* Cancellations with less than a 72-hour email notice and no-shows at the moment of pick-up by customers on the day of the service will be charged to their credit card to the full amount of the length slot they have reserved. No-shows are responsible for 100% of trip fees.
* If you cancel more than 72 hours before your scheduled trip departure, 25% of your deposit will be charged for administration and transaction fees.
* Upon canceling a prepaid service, the refund may take up to 90 Days.
* If for any reason you are not satisfied at the end of the day, you get a 10% - 85% Refund to your Email via PayPal.
*Getaways and Discoveries LTDA is advised by Chilean Attorneys at Law. It is important to mention that upon agreeing to book our service(s), you are agreeing to these Terms and Policies, as well as, agreeing with Chilean Law on Electronic Contracts.
Upon booking our service(s), these emails are archived in our system in compliance with Chilean Law 19.955 Article N° 21 Subsection B, Created July 14th, 2004 (LEY 19.955 Art. único Nº 21 Inciso B, D.O. 14.07.2004) and they are available upon your request in case any part of the services, which you have signed up for, are not met.
* All services are priced on a basis of two participants as a minimum.
* We do not put two different groups together, as all of our tours are private, unless the client requests a Semi-Private Tour, in which case the client is in charge of putting the group together.
* All services must be booked no later than 36 hours prior to pick up time unless otherwise agreed.
* Children under 10 years old do not pay.
* Between 10 and 18 years old they pay 50% of the total.
* For every 2 children, we charge 1 half-priced seat in order to use a larger vehicle (For example: Two children on a tour which costs $100 USD per person, pay $50 USD total for both).
* Cancellations with less than a 72-hour email notice and no-shows at the moment of pick-up by customers on the day of the service will be charged to their credit card to the full amount of the length slot they have reserved. No-shows are responsible for 100% of trip fees.
* If you cancel more than 72 hours before your scheduled trip departure, 25% of your deposit will be charged for administration and transaction fees.
* Upon canceling a prepaid service, the refund may take up to 90 Days.
* If for any reason you are not satisfied at the end of the day, you get a 10% - 85% Refund to your Email via PayPal.
*Getaways and Discoveries LTDA is advised by Chilean Attorneys at Law. It is important to mention that upon agreeing to book our service(s), you are agreeing to these Terms and Policies, as well as, agreeing with Chilean Law on Electronic Contracts.
Upon booking our service(s), these emails are archived in our system in compliance with Chilean Law 19.955 Article N° 21 Subsection B, Created July 14th, 2004 (LEY 19.955 Art. único Nº 21 Inciso B, D.O. 14.07.2004) and they are available upon your request in case any part of the services, which you have signed up for, are not met.